Frequently Asked Questions
Everything you need to know about shopping with TDC USA INC.
What is the standard shipping time for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the United States.
What is your return policy?
We offer a 30-day return policy on most items. Products must be in their original packaging and in unused condition to be eligible for a full refund.
How can I track my package?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
TDC USA INC accepts all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal and Apple Pay for a secure checkout experience.
Do you offer international shipping?
Currently, we primarily ship within the United States. For international inquiries, please contact our customer support team to see if shipping to your specific region is available.
What should I do if I receive a damaged item?
If your order arrives damaged, please contact our support team within 48 hours of delivery with photos of the damage. We will arrange for a replacement or a full refund immediately.